NEW YORK–(BUSINESS WIRE)–Diligent Corporation, the leading provider of secure board collaboration solutions, today announced its two Stevie® Award wins from the International Business Awards for excellence in global customer service for support of its Diligent Boards product suite. Diligent was recognized with a Silver Stevie Award for Customer Service Team of the Year and a Bronze Stevie Award for Customer Service Department of the Year.
This recognition comes on the heels of four other customer service-specific award wins for the organization in 2017, which develops communication and collaboration software for boards of directors around the world – arguably some of the most demanding and important business professionals. The company’s customer experience ensures that quality service is readily available at all times for users of Diligent Boards, with Customer Support team members stationed in North America, Europe and Oceania, who provide 24/7/365 phone and email support. In addition, Diligent’s Customer Success team provides one-on-one training for users, new and tenured, on any topic, via phone, in-person or even weekend house calls.
“We are honored to receive two Stevie Awards for one of the most important pillars of our organization – customer service,” said Brian Stafford, President and CEO at Diligent. “Our customer service and support teams are constantly working to provide an exemplary experience for our executive audience, enabling them to easily review board materials on-the-go, effectively collaborate with other board members as well as keep their confidential materials safe from external threats.”
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. This year, the 2017 International Business Awards received entries from more than 60 nations and territories.
“The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 60 nations, the Stevie Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie Awards blog and social media channels, with the hope to inspire others to high achievement.”
Previously in 2017, Diligent won customer service awards from the American Business Awards, Best in Biz International and Frost & Sullivan. Since 2013, Diligent has won a total of 21 customer service awards from various organizations.
For more information about The International Business Awards and the full lists of Stevie Award winners, please visit: www.StevieAwards.com/IBA.
About Diligent Corporation
Diligent is the leading provider of secure corporate governance and collaboration solutions for boards and senior executives. Over 4,700 clients in more than 75 countries and on all seven continents rely on Diligent to provide secure, intuitive access to their most time-sensitive and confidential information, ultimately helping them make better decisions. The Diligent Boards (formerly Diligent Boardbooks) solution speeds and simplifies how board materials are produced, delivered and collaborated on via any device, removing the security concerns of doing this by courier, email and file sharing. Visit www.diligent.com or follow us on Twitter @diligentHQ to learn more.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.