While it has its critics, Net Promoter Score (NPS) continues to be a popular customer experience metric among business leaders today. Executives have gravitated towards NPS because it’s believed to be relatively easy to execute and communicate to employees. Unfortunately, because of its perceived simplicity, many organizations jump into NPS without fully understanding the many ingredients for success, as well as the potential pitfalls. The result is potentially unreliable or misleading customer sentiment data that can ultimately encourage actions that are not in the best interest of the business.
With proper planning and an intense focus on best practices, you can establish or evolve your Net Promoter Score program to ensure it delivers deep customer insights that – when properly leveraged – will accelerate revenue growth for your organization.
Join Evan Klein, Founder and President at Satrix Solutions, on September 12th at 1pm EST, as he highlights how to accurately obtain robust, reliable, and representative data & findings from your NPS program, and how they can be used to guide your company’s priorities in 2020.
What We Will Cover:
NPS – why or why not?
Best practices to follow and common pitfalls to avoid
How to interpret findings and drive continuous improvement for your business
What does success look like and how can it be quantified?
There will be time for Q&A at the end of the presentation, so come prepared to learn and engage.