Best Practices in Building Customer Success Teams

Published

Insight Venture Partners & Gainsight, an enterprise customer success management platform helping companies in the subscription economy monitor the health of their existing customer relationships, recently hosted a webinar on Customer Success best practices for SaaS retention. In the presentation we discussed the crucial metrics & KSF's for building a high performing Customer Success Team.

Click here to watch the presentation.

  • Insight Venture Partners Office

    Insight Onsite

    Capital is a commodity. Insight Onsite is not. Our program is tailored to providing useful advice to growing companies. We’ve built scalable programs and a talented, committed team of operators who work alongside portfolio companies. We are obsessed with getting better at our craft, learning from mistakes, staying ahead of technology trends…