Insight Venture Partners & Gainsight, an enterprise customer success management platform helping companies in the subscription economy monitor the health of their existing customer relationships, recently hosted a webinar on Customer Success best practices for SaaS retention. In the presentation we discussed the crucial metrics & KSF's for building a high performing Customer Success Team.
The Best Product Teams Crave Truth and Do Math
A major threat to the success of any product is the unfounded feeling of certainty. In a related post, The Behavioral Scientists’ Guide to Better…