Insight Venture Partners & Gainsight, an enterprise customer success management platform helping companies in the subscription economy monitor the health of their existing customer relationships, recently hosted a webinar on Customer Success best practices for SaaS retention. In the presentation we discussed the crucial metrics & KSF's for building a high performing Customer Success Team.
Insight’s Periodic Table of SaaS Financial & Operating Metrics
For SaaS businesses, growth is life. In pursuit of life-sustaining capital, SaaS leaders are searching for the secret formula to scale faster and…