ScaleUp Customer Success Handbook


What good is top talent, amazing marketing and a rock star sales team if the experience falls apart once a customer is onboarded. We all like to think our products are sticky, but a customer will run for the hills as soon as their initial contract term is up if you don’t have a strong Customer Success Team in place. The Insight Customer Success Team helps ScaleUp software companies win through retention.

With Insight, you can access the best resources from the experts leading the field. In our ScaleUp Customer Success Handbook, we compiled the latest strategies, tactics, and advice to help you ScaleUp in 2020.

  • Insight Venture Partners Office

    Insight Onsite

    Capital is a commodity. Insight Onsite is not. Our program is tailored to providing useful advice to growing companies. We’ve built scalable programs and a talented, committed team of operators who work alongside portfolio companies. We are obsessed with getting better at our craft, learning from mistakes, staying ahead of technology trends…